The Proto Hub Refund Policy

Last updated: 24-October-2025

1. General Policy – Non-Refundable Subscriptions

All subscription fees paid for Designer and Investor plans are non-refundable, except in the following limited scenarios:

  1. Duplicate Payment
  2. Verified Platform Service Failure .

No refunds will be issued for user-side issues, change of mind, lack of usage, financial constraints, or dissatisfaction unrelated to service failure.

2. Duplicate Payment Refunds

Refunds are allowed only if:

  • The same user has been charged twice for the same plan,
  • Both payments are successfully captured, and
  • Proof of duplicate transaction is provided.

After verification, the duplicate amount will be refunded to the original payment method within 7–14 business days.

3. Service Failure Refunds – Strict Eligibility

A refund for service failure will be issued only when all the following conditions are met:

3.1 Platform Inaccessibility

The platform or essential features are completely inaccessible for more than 48 continuous hours, excluding scheduled maintenance.

Essential platform features include:

For Designers:

  • Prototype preview and uploads
  • Official watermarked version Video hosting
  • Self Profile editing and viewing
  • Prototype blog post visibility
  • Intellectual Property (IP) Certificate

For Investors:

  • Access to prototype listings showcase page
  • Self Profile editing and viewing
  • Viewing on designer contact Details on Prototype Blog Posts
  • Feedback Chat Per Post

3.2 Mandatory Verification by Platform Team

Refund for service failure is allowed only if:

  • The issue is reported to our support team through Contact Us page.
  • The issue is tested and verified internally,
  • The issue is confirmed to be platform-side, not user-side.

3.3 User-Side Technical Issues Do NOT Qualify

Refunds will not be issued if the issue arises due to:

  • Poor or unstable internet connectivity
  • Browser or device incompatibility
  • Cache, cookie, or login issues
  • VPN or firewall restrictions
  • Local system errors
  • Incorrect use of platform features

3.4 Third-Party Failures Do NOT Qualify

We are not responsible for and do not provide refunds for issues caused by:

  • Payment gateways (Razorpay, PayPal, Stripe, etc.)
  • Cloud storage or hosting providers
  • Internet service providers
  • CDN, DNS, or network partners
  • Banking or financial institutions

Service failure must be directly caused by our platform, not external systems.

3.5 Issue Must Affect Multiple Users

Refund is only allowed when the issue:

  • Is platform-wide,
  • Affects a significant number of users, and
  • Is not isolated to a single account.

3.6 Reporting Deadline

Service failure refund requests must be submitted within 7 days of the incident.
Late claims will not be processed.

4. Non-Eligible Scenarios (No Refund Under Any Circumstances)

Refunds will NOT be issued for:

  • Change of mind or dissatisfaction after purchase
  • Not using or partially using the subscription
  • Account suspension due to policy violation
  • Attempted or actual misuse of the platform
  • Uploading illegal, copyrighted, or restricted content
  • Lack of investor interest or communication
  • Business loss, expectation mismatch, or assumptions
  • Incorrect selection of subscription plan
  • Expired or inactive plans

5. Mandatory Documents for Refund Processing

Users requesting a refund must provide the following:

  • Proof of payment (screenshot, bank statement, or invoice)
  • Transaction ID and payment details
  • Formal refund request letter
  • Screenshots or evidence of the issue (for service failure cases)
  • Any additional document requested for verification

Refund requests submitted without documents will not be processed. For more details check our contact us page Refund Query type .

6. Refund Processing Timeline

If the request is approved:

  • Duplicate Payment Refund: 7–14 business days
  • Service Failure Refund: 10–21 business days, after full verification

Refunds will be credited only to the original payment method.

7. Abuse, Fraud, and Misuse

The platform reserves the right to reject refund requests if:

  • Fraudulent claims are detected
  • Evidence is manipulated or misleading
  • User attempts to exploit refund policies
  • Multiple accounts are used to misuse the system

Such users may also face permanent suspension.

8. Platform’s Right to Amend This Policy

We reserve the right to update, modify, or replace this Refund Policy at any time.
Updates will be published on our website and will apply to all users from the date of posting.

9. Contact for Refund Queries

Users may submit refund requests through our Refund Request Form, available on the Contact Support page, along with all required documents.

Scroll to Top