Contact Us - The Proto Hub™

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Response Time
We aim to respond within 1–2 business days.

Contact Information

📧 contact@theprotohub.com

📞 +91 8597675076

🕙 10:00 AM – 6:00 PM (IST)

📅 Monday – Friday

Head Office

🏢 Nandigram, Purba Medinipur
West Bengal – 721631
India

For faster assistance, please use the contact form. Phone support is intended for urgent matters such as payment issues, account access problems, or legal notifications.

Full Name *

Email Address *For registered users, submissions will only be accepted when made using the registered email address associated with the account. Submissions from any other email will be considered invalid and will not be approved. For non-registered users, the email address provided in the contact form will be used for submission and communication purposes.

Phone Number *

Query Category *

Refund Request Query Type *Please select the specific refund request type

Reason for Discussion *Please select the specific Reason for discussion request type

Message *0 / 180

Message *If you would like to connect with our team for a 1-to-1 discussion regarding projects, prototypes, collaborations, opportunities, platform guidance, or related queries, please submit your request here. Kindly mention your preferred date, available time (Monday to Friday, between 10:00 AM and 6:00 PM IST), and a brief summary of your discussion topic so our team can schedule a suitable session with you.0 / 180

Upload Supporting DocumentUpload screenshots, PDFs, or documents to help us resolve your issue faster. Accepted formats: JPG, PNG, PDF (max 8 MB)

Standard Template — Designer Account Deletion Request

Standard Template — Designer Account Deletion Request

Standard Template — Investor Account Deletion Request

Standard Template — Investor Account Deletion Request

Standard Template — Refund Request Email

Standard Template Refund Request Email

Standard Template — Prototype Video Deletion/Modification/Update Request (Designer)

Standard Template — Prototype Video Deletion/Modification/Update Request (Designer)

Supporting document for Designer Account Deletion Request *You are requested to upload the following mandatory documents like 1. Government-issued ID proof(which one you shared/upload during registration ) , 2. Signed Deletion Request Form (Please find the above Standard Template — Designer Account Deletion Request format and after filling attach as pdf file ) .

Supporting document for Investor Account Deletion Request *You are requested to upload the following mandatory documents like 1.Valid ID Proof (Aadhar for India/ Passport for outside India ), 2. Business Registration ID proof (which one you shared/upload during registration ) , 3. Signed Deletion Request Form (Please find the above Standard Template — Investor Account Deletion Request format and after filling attach as pdf file ) .

Supporting document for Prototype Video Deletion/Modification/Update Request *You are requested to upload the following mandatory documents like 1. Government-issued ID proof(which one you shared/upload during registration ) , 2. Signed Deletion/Modification/Update Request Form (Please find the above Standard Template — Prototype Video Deletion/Modification/Update Request (Designer) format and after filling attach as pdf file ) .

Supporting document for Technical Support Queries *Please upload supporting materials to help our team identify and resolve your issue: 1. Screenshot or Screen Recording – Showing the exact error message or malfunction. 2. Sample File or Upload Example – If the issue is related to file/video upload (attach the pdf screenshots). 3. (Optional) System Information or Browser Details – Helps our technical team replicate the issue.

Supporting document for Legal & Compliance Queries *Please upload documents relevant to your concern: 1. Proof of Ownership or Rights – Copyright or IP registration certificate, or any document establishing content ownership. 2. Evidence of Violation or Issue – Screenshot, video, or URL clearly showing the content or policy violation. 3. (Optional) Government ID Proof – If the complaint relates to privacy, impersonation, or sensitive personal data.

Supporting document for Refund Request *You are requested to upload the following mandatory documents like 1. Government-issued ID proof(which one you shared/upload during registration ) , 2. Signed Standard Template Refund Request Email (Please find the above Standard Template — Refund Request Email format and after filling attach as pdf file ),3.Proof of Payment (PDF, Screenshot, or Bank Statement showing transaction) 4.Invoice / Receipt issued by the platform 5.Platform Service Failure supporting doc (screenshot pdf/images).